SERVICENOW FSM

Field Service Management

Make field service your strategic differentiator. Smart scheduling, dynamic dispatch and connected mobile workflows for technicians on the move.

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Field Service Management

Overview

Make Field Service Your Strategic Differentiator

Connect customers, dispatchers and technicians on one intelligent platform.

Smart Scheduling Automation

Smart Scheduling Automation

Streamline operations by automating scheduling tasks, elevating productivity across your field resources.

01 Streamline processes
Modernized Field Service Territory Planning

Modernized Field Service Territory Planning

Effortlessly manage field service tasks and technicians through a contemporary, configurable interface for optimized territory planning.

02 Create service resilience
Asset and Cost Management

Asset and Cost Management

Centralize and track locations, stock, and historical data for inventory and parts in a single repository, enhancing overall asset and cost management.

03 Reduce IT waste
Dynamic Scheduling

Dynamic Scheduling

Automatically schedule the best person for the task with the right equipment to get the best business outcome.

Capabilities

FSM Capabilities for Connected Field Work

Dynamic SchedulingAuto-assign jobs to the best-fit technician.
Territory PlanningOptimize coverage across regions and skills.
Parts & InventoryTrack stock across warehouses and trucks.
Mobile AgentOffline-capable mobile app for technicians.
Route OptimizationReduce travel time and fuel costs.
Work Order ManagementEnd-to-end work order lifecycle.
Contractor ManagementExtend service capacity with partners.
Customer CommunicationsAutomated ETAs and status updates.
Performance AnalyticsKPIs across SLA, first-time fix and CSAT.

Why Choose Us

Deliver Frictionless Field Service Experience with ServiceSmartz

Elevate field service interactions for customers and employees through a seamlessly integrated action system. Dissolve operational silos, automate workflows, and optimize processes to achieve cost reduction and revenue enhancement. Effortlessly prioritize customer and employee experiences, making field service a key strategic differentiator for your business.

Dynamic, skill-based dispatch
Mobile-first technician experience
Connected parts & inventory
Higher first-time fix and CSAT

Ready to transform field operations?

Speak with our ServiceNow FSM experts and discover how smart scheduling and dynamic dispatch can reduce costs while improving CSAT.

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