SERVICENOW HRSD

HR Service Delivery

Pioneering a New Era in Employee Empowerment. Deliver consumer-grade HR experiences with AI-powered self-service, journeys and global consistency.

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HR Service Delivery

Overview

Pioneering a New Era in Employee Empowerment

Standardize, personalize and scale HR services across the entire employee lifecycle.

Unified Employee Experience Hub

Unified Employee Experience Hub

Empower your workforce with a centralized platform for seamless access, navigation, and engagement with HR processes.

01 Streamline processes
Personalized Employee Journeys

Personalized Employee Journeys

Equip managers with AI-powered tools for personalized training recommendations, surveys, and feedback.

02 Create service resilience
Extend HR Services Globally

Extend HR Services Globally with Precision

Entrust your workforce to manage HR requests, complete tasks, seek assistance, and interact with a virtual agent on the go.

03 Reduce IT waste
Overcoming HR Disparities

Overcoming HR Disparities

HR Service Delivery (HRSD) standardizes processes, promoting best practices and ensuring consistent application of HR policies.

Capabilities

HRSD Capabilities for Modern Workforces

Employee CenterSingle portal for all employee services and requests.
Virtual AgentAI chatbot for instant employee answers 24/7.
Employee JourneysGuide onboarding, role changes and offboarding.
Case & Knowledge ManagementTrack HR cases and surface knowledge fast.
Learning PostsPersonalized training within the flow of work.
Lifecycle EventsStandardized workflows for major HR moments.
Manager HubEmpower managers with insights and quick actions.
Now Assist for HRGenerative AI to draft and summarize HR content.
Employee WellbeingSurveys and feedback to measure sentiment.

Why Choose Us

Elevate Workforce Efficiency with ServiceSmartz

Embrace the evolution of your employee value proposition with ServiceNow's HR Service Delivery (HRSD) solution. Get a comprehensive and effortlessly streamlined experience that not only enhances well-being but also fuels the daily productivity required for sustained success.

Consumer-grade employee experience
AI-powered HR self-service
Standardized global policies
Faster onboarding & lifecycle events

Ready to transform HR service delivery?

Our HRSD experts will design a modern, AI-enabled employee experience tailored to your organization's scale and culture.

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