SERVICENOW HLSSM

Healthcare & Life Sciences Service Management

Deliver an outstanding patient care experience. Streamline patient onboarding, pre-visit coordination, Patient 360 insights and vaccine logistics on one platform.

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Healthcare & Life Sciences Service Management

Overview

Deliver an Outstanding Patient Care Experience

Connect clinical, operational and patient-facing teams with unified workflows.

End-to-End Vaccine Logistics

End-to-End Vaccine Logistics

Seamlessly oversee the journey of vaccines, ensuring efficient management from production facilities to the frontline, with a focus on speed and scalability.

01 Streamline processes
Efficient Pre-Visit Coordination

Efficient Pre-Visit Coordination

Simplify the authorization and scheduling of patient procedures, streamlining the pre-visit management process for enhanced efficiency.

02 Create service resilience
Enhanced Patient Onboarding Services

Enhanced Patient Onboarding Services

Facilitate a seamless onboarding experience for patients accessing support services, optimizing and smoothing the overall process.

03 Reduce IT waste
Holistic Patient Perspective

Holistic Patient Perspective

Curate a persona-driven patient view by consolidating data from diverse systems, providing a comprehensive and integrated understanding through Patient 360.

Capabilities

HLSSM Capabilities for Care & Life Sciences

Patient 360A unified view of every patient across systems.
Pre-Visit CoordinationStreamline authorizations and scheduling.
Patient OnboardingSmooth intake for support service access.
Vaccine LogisticsProduction-to-frontline vaccine management.
Clinical OperationsWorkflows for care teams and clinicians.
Care Plan ManagementCoordinate care across multiple providers.
Compliance & RiskHIPAA-aligned policy and audit workflows.
Life Sciences R&DManage clinical trial operations and quality.
Performance AnalyticsReal-time KPIs across care and operations.

Why Choose Us

Improve Patient Care Experience with ServiceSmartz

Enhance operational efficiency to keep the spotlight on patient care. Empower healthcare professionals and patients alike with comprehensive information, fostering agility and proactivity throughout the organization.

HIPAA-aligned implementations
Patient 360 across EHR & systems
Operational excellence for hospitals
Life sciences quality & R&D workflows

Ready to modernize healthcare operations?

Connect with our HLSSM specialists for a tailored roadmap that improves patient outcomes while meeting compliance requirements.

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